Last Updated: 12th October, 2025
Welcome to the Jubilane Frequently Asked Questions (FAQ) page. We’re here to help you have the best possible shopping experience. If you need further assistance, feel free to contact our support team.
Answer: Below are our estimated delivery times:
For more details, please refer to our Shipping Policy.
Answer: Yes, we offer free shipping on all orders within the United States. For more information, visit our Shipping Policy.
Answer: Jubilane is a US-based fashion store brand. We proudly offer a curated collection of fashion apparel and accessories, with shipping available exclusively within the United States.
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. You can find full details in our Return Policy.
Answer: Yes, you may cancel your order within 24 hours of placing it. Please contact us as soon as possible to request a cancellation.
Answer: We offer a simple and hassle-free return process. For complete details, please visit our Return Policy page.
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds usually appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Answer: Yes, we provide a 30-day warranty on all purchases. Please refer to our Return Policy for warranty terms and conditions
Answer: You can reach our customer service team by visiting our Contact Us page or by emailing us at support@jubilane.com
Answer: No, we currently ship exclusively within the United States.
Answer: We are an online-only store. This allows us to offer better prices and a wider range of fashion products without retail overhead costs.
Answer: Yes, we do accept bulk orders. Please contact our support team with your request and we’ll be happy to assist you with pricing and processing.
Answer: For detailed instructions on product exchanges, please refer to our Return Policy.
Answer: You can track your order by visiting the Track Order page on our website. You’ll also receive a tracking number via email once your order ships.
Contact Information
Jubilane
Company Name: Herm Global LLC
Address: 1 S Dearborn St, Chicago Illinois 60603, United States
Email: support@jubilane.com
Phone: +12135106793
Contact: Contact Page
Customer Service: Monday to Friday: 9:00 AM – 5:00 PM CST
We do our best to reply to your e‑mail within 1–2 business days.
Thank you for shopping with Jubilane